Privacy Policy

• Contact details — your name, email address, phone number, and Instagram handle when you submit a form (Contact, Sell To Us, Sourcing, or appointment requests).
• Submission details — photos, item descriptions, prices, and notes you provide when selling or sourcing a piece.
• Transaction details — orders, items, and shipping information. Payment card details are handled by our payment processors, not stored by us.
• Usage data — device, browser, and how you interact with the Site, collected through cookies and analytics tools.
• Communications & consent — the messages you send us and your opt-in preferences for email and text messaging.

We use your information to:

• Respond to inquiries and evaluate items you submit to buy, sell, or source;
• Process orders, appointments, and payments, and arrange shipping;
• Send transactional messages and, with your consent, marketing emails and text messages;
• Operate, secure, and improve the Site and prevent fraud;
• Comply with legal obligations.

We share limited information with service providers who perform functions on our behalf, by category: payment processing, order fulfillment and shipping, email and SMS delivery, customer communications, and website analytics. We may also disclose information when required by law, to enforce our Terms, or in connection with a business transfer. We do not sell your personal information.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

When you provide your mobile number and opt in, you consent to receive text messages from Once Legos relating to your inquiry, order, sourcing request, or appointment, including messages sent through our messaging provider.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Opting out of text messages will not affect your ability to contact us by other means.

We use cookies and analytics tools to understand Site usage and improve performance. You can control cookies through your browser settings; disabling them may affect some features.

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable technical and organizational measures to protect your information, though no method of transmission or storage is completely secure.

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. To make a request, reach us through our contact page.

The Site is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

We may update this Policy from time to time by posting a revised version on the Site with a new Effective Date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Policy.

Questions about this Policy? Reach us through our contact page on oncelegosnyc.com.

Once Legos — New York, NY